Help for setup, billing, and account issues

Support requests are handled by email. Include the email tied to your ClearHead account and a short description of the issue so the team can verify and respond faster.

Before You Contact Support

Most issues can be resolved quickly by checking the following:

• Make sure you are running the latest version of ClearHead from the App Store.
• Confirm you are signed in with the same account you used when subscribing or restoring purchases.
• For weather and migraine risk forecasts, enable location access for ClearHead in iPhone Settings.
• If your data is not syncing, check your internet connection and try signing out and back in.
• For subscription issues, confirm you are signed into the correct Apple ID.

System Requirements

• iPhone running iOS 16.4 or later.
• Location permissions required for barometric pressure and weather risk features.
• Internet connection required for account sync, forecasts, and subscription validation.

Subscription Management

ClearHead subscriptions are billed and managed entirely through Apple. To view, change, or cancel your plan:

1. Open Settings on your iPhone.
2. Tap your name at the top, then tap Subscriptions.
3. Select ClearHead to manage or cancel your plan.

Refund requests must be submitted directly to Apple through their Report a Problem page or the App Store. ClearHead does not process billing or refunds.

Contact

If the troubleshooting steps above did not resolve your issue, reach out by email.

Email: support@clearheadai.com

When emailing, please include:

• The email address tied to your ClearHead account.
• Your device model and iOS version.
• A short description of the problem and any error messages you see.

Expected response time: within 2 business days.